![]() It’s time-consuming, laborious, and hard to make text actionable. ![]() However, internalizing ten thousand pieces of feedback is roughly equal to reading a novel and categorizing every sentence. It’s where the customers get to decide what’s most important. In free text, our customers get to tell us what they really care about and why, unconstrained by the questions we decided to ask them. Text feedback is the closest we ever get to a 1:1 conversation with every customer, every citizen, and every employee. Find out how text analysis software works, and how you can use it to find breakthrough insights in unstructured data to take your customer, employee, brand, and product experience programs to another level.
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